If you are not completely satisfied with your purchase, we will gladly accept returns within 14 days of delivery for a full refund of the purchase price.
The item must be returned in unused condition with its original accessories, original packaging and paperwork to ensure credit.
- A refund will be processed to the same form of payment originally used for the purchase, within 7 days of our receiving the returned order.
- Refunds for gift returns will be issued to the original purchaser.
- We are not able to refund or credit items received after 14 days.
- A $7.50 restocking fee will apply on all return sale items
- For any questions, please contact Customer Service at email@example.com for immediate response.
Directions for Returning an Item
To return items purchased online, please follow these steps:
- Detach the top of your invoice and keep it for your records.
- Complete the Reason for Return form on the invoice.
- Pack the item(s) securely in the original product packaging. Please include all accessories and paperwork. All items must be returned in complete and unused condition to ensure credit.
- Enclose the bottom perforated portion of your invoice with the item. If you can not send your invoice, please include their order number, billing name, and address with the item(s).
- We recommend you use a traceable shipping method that will allow you to track your package. We cannot be responsible for lost shipments if a traceable method is not used for return shipping. All return shipping charges must be prepaid since our warehouse cannot accept C.O.D. deliveries.
Attn: Returns Department
7800 The Bluffs, Suite C
Austell, GA 30168
Damaged or Defective Items
We apologize if you received a full priced item that was damaged or defective. Please call our Customer Service Department before returning the item.
- We will gladly cover the return shipping cost if the return is a result of a manufacturing defect. If you do not contact us, you will be responsible for return shipping charges.
- Please have your order number available when you contact us.
- Customer Service Department at firstname.lastname@example.org
- Return times can vary depending on the shipping method chosen when sending the return.
- We recommend that you send it by a traceable method. This will allow you to know exactly when the item is received at our warehouse.
- It may take up to 7 business days for the refund to be processed once the return is received.
- It may take 1 to 2 business cycles for the credit to appear on your statement depending upon statement cut-off timing.
- To exchange an item purchased from www.avamaistrellis.com, you need to place a new order and return your original purchase.